Last Updated: September 1, 2026

Thank you for shopping with BazarKini.com. We always try our best to deliver the correct products in good condition and according to your order.

However, depending on the type of product and the nature of the issue, different rules may apply for returns, replacements, cancellations, and refunds.

This Refund & Return Policy explains the conditions under which you may request a return, replacement, or refund for products purchased from BazarKini.

1. Our Delivery Area

BazarKini is a local online shopping and home delivery service.

We currently deliver products to customers in Joydebpur, Gazipur and other selected areas specifically covered by BazarKini.

We do not currently provide delivery throughout Bangladesh.

If your delivery address is outside our service area, we may not be able to accept or deliver your order.

2. When Can You Request a Return or Replacement?

You may contact us for a return, replacement, or other appropriate resolution in situations such as:

Wrong Product

If you receive a product that is different from what you ordered, please contact us. Depending on the situation, we may arrange a replacement or another appropriate solution.

Damaged Product

If a product arrives broken, leaking, torn, damaged, or otherwise visibly damaged, please contact us as soon as possible.

Missing or Incorrect Quantity

If you receive fewer products than the quantity stated in your order, please contact us so that we can investigate and resolve the issue.

Defective Product

If a non-food or reusable product is defective when received, we may provide a replacement or refund depending on the product and the nature of the problem.

3. Checking Your Order Upon Delivery

We recommend that customers check their order whenever reasonably possible at the time of delivery.

Please check:

• Product name
• Quantity
• Packaging condition
• Visible damage
• Whether the products match your order

If you notice any visible problem at the time of delivery, please inform the delivery person and, where possible, take photos or videos of the issue.

4. Time Limit for Returns and Complaints

If you experience a problem with a product, please contact us as soon as possible after receiving your order.

For damaged, incorrect, defective, or missing products, customers should generally notify us within 24 hours of delivery.

Different time limits may apply to certain products depending on their nature.

Claims submitted after 24 hours may still be reviewed at our discretion, but a return, replacement, or refund is not guaranteed.

5. Products That Are Generally Non-Returnable

Due to their nature, food safety requirements, hygiene considerations, and limited shelf life, certain products generally cannot be returned.

These may include:

• Fresh vegetables
• Fruits
• Fish
• Meat
• Milk and dairy products
• Cooked or prepared food
• Other perishable products
• Opened food products
• Opened packages
• Certain personal-use products
• Products that cannot reasonably be resold for health or safety reasons

However, if such a product is rotten, spoiled, damaged, incorrect, or otherwise unsuitable for use when delivered, please contact us as soon as possible. We will review the situation and may provide an appropriate replacement or refund.

6. Conditions for Returnable Products

For products that are eligible for return, the product should generally:

• Be unused
• Be in its original condition
• Have the original packaging, where applicable
• Include accessories or accompanying items, where applicable
• Be identifiable as a product purchased from BazarKini

For products that are incorrect, damaged, or defective upon delivery, some of these conditions may be relaxed depending on the circumstances.

7. Photos or Videos May Be Required

For damaged, incorrect, defective, or spoiled products, we may request:

• Photos
• Videos
• Photos of the packaging
• Order information
• Other relevant evidence

This information may be used to verify the issue and determine whether a replacement or refund is appropriate.

8. Refunds

If a refund is approved, the refund amount will depend on the circumstances.

A refund may include:

• The full price of the affected product
• The price of the incorrect or damaged product
• A partial refund
• Or another appropriate amount based on the situation

We may review the order and reported issue before approving a refund.

9. Refunds for Cash on Delivery Orders

If you paid using Cash on Delivery (COD) and a refund is approved, we may need appropriate payment, bank, or mobile financial service information from you in order to process the refund.

We may request the necessary information required to complete the refund.

10. Refunds for Online Payments

If you paid online and your refund is approved, we will generally attempt to refund the amount using the original payment method.

The time required for the refund to reach you may depend on the relevant bank or payment service provider.

11. How Long Does a Refund Take?

After a refund has been approved, the time required for the money to reach you may depend on:

• Your payment method
• Your bank
• The payment service provider
• The transaction processing system

BazarKini will make reasonable efforts to process approved refunds promptly. However, we cannot control processing times imposed by third-party payment providers or financial institutions.

12. Order Cancellation

If you want to cancel an order before it is delivered, please contact us as soon as possible.

If your order has already been prepared, packed, or handed over for delivery, cancellation may no longer be possible.

If a refund is applicable, it will be handled according to this Refund & Return Policy.

13. Refusing an Order at Delivery

If you notice a serious problem with your order at the time of delivery, you should inform the delivery person and, if necessary, contact our customer support team.

However, refusing an order without a valid reason may affect future ordering or delivery services available to your account.

14. Natural Differences in Products

Fresh and natural products such as fruits, vegetables, fish, and meat may naturally vary in:

• Size
• Weight
• Color
• Shape
• Appearance

Normal variations in these characteristics do not necessarily qualify a product for return or refund.

However, if a product is rotten, spoiled, unusable, unusually damaged, or otherwise not fit for its intended use, please contact us as soon as possible.

15. Product Availability and Stock Issues

If a product becomes unavailable after an order has been placed, or if we are otherwise unable to fulfill the product, BazarKini may:

• Remove the product from the order
• Suggest an alternative product
• Adjust the order amount
• Provide a refund for the unavailable product
• Cancel the affected portion of the order

Where reasonably possible, we will contact the customer regarding such changes.

16. How to Request a Return, Replacement, or Refund

To request a return, replacement, or refund, please contact BazarKini customer support.

Where possible, please provide:

• Order number
• Your name
• Phone number
• Product name
• Description of the problem
• Photos or videos of the product
• Any other relevant information

We will review the information and inform you of the next steps.

17. Approval of Returns, Replacements, and Refunds

BazarKini will determine whether a product qualifies for a return, replacement, or refund based on the order information, product type, nature of the issue, and any supporting evidence provided.

Where appropriate, we may offer:

• Product replacement
• Full refund
• Partial refund
• Product exchange
• Another reasonable solution

A return, replacement, or refund is not automatically guaranteed for every complaint.

18. Misuse and Fraudulent Claims

Our return and refund system must not be misused.

BazarKini may reject a return or refund request if there is evidence of:

• False or misleading information
• Intentional damage to products
• Attempting to return used products as new
• Repeated unreasonable refund claims
• Fraudulent activity
• Abuse of our return or refund system

In such cases, we may also restrict or suspend the customer’s ability to place future orders where reasonably necessary.

19. Changes to This Policy

BazarKini may update or modify this Refund & Return Policy from time to time.

Changes may be made due to:

• Changes in our services
• Changes in product categories
• Changes in business operations
• Changes in payment or delivery systems
• Legal or regulatory requirements

When changes are made, we may update the “Last Updated” date shown at the top of this page.

20. Contact Us

If you have any questions or concerns regarding a return, replacement, refund, cancellation, or order, please contact BazarKini.

BazarKini.com
Service Area: Joydebpur, Gazipur and selected/covered areas
Email: contact@bazarkini.com
Phone: +8801xxxxxxxxxx

We will review your request and make reasonable efforts to provide a fair and appropriate resolution.

BazarKini

Local Online Shopping & Home Delivery Service

Serving Joydebpur, Gazipur & Selected Areas